Privacy Policy

Last Updated:08/06/2025

This Privacy Policy explains how Gidea Park Physio (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, gideaparkphysio.co.uk, or engage with our physiotherapy services.

We are committed to ensuring your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Gidea Park Physiotherapy

Highwood Opticians, 89 Main Road, Gidea Park, Romford RM2 5EL

Phone: 01708 918905

Email: info@gideaparkphysio.co.uk

We are the data controller for the purposes of this policy.

2. What Information We Collect

We may collect and process the following types of personal data:

Identity and Contact Information: Name, phone number, email address, postal address.
Medical Information: Health history, treatment notes, GP or consultant referrals.
Insurance Details: Insurer name, membership number, authorisation codes.
Appointment & Billing Records: Appointment history, invoices, and payment data.
Website Usage Data: IP address, browser type, pages visited (collected via cookies).

3. How We Use Your Information

We use your personal data to:

Provide physiotherapy treatment and related healthcare services
Manage your appointments and billing
Communicate with you regarding your care
Process insurance claims (with your consent)
Improve our website and services
Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

Consent – When you voluntarily provide information (e.g., web enquiries)
Contract – To provide treatment or services you request
Legal Obligation – For compliance with healthcare regulations
Vital Interests – Where necessary to protect your health
Legitimate Interests – For business purposes that do not override your rights

5. Sharing Your Information

We do not sell your data. We may share your data with:

Your referring GP or consultant (with your consent)
Private medical insurers for treatment authorisation
IT or billing service providers under strict confidentiality agreements
Regulators or authorities where legally required

6. Data Retention

Medical records are retained for at least 8 years after your last appointment (or until age 25 if seen as a minor), in line with NHS guidelines.
Other data is kept only as long as necessary for the purposes outlined above.

7. Your Data Rights

You have the right to:

Access the personal data we hold about you
Correct any inaccurate or incomplete data
Request deletion of your data (in some cases)
Object to or restrict certain types of processing
Withdraw your consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at info@gideaparkphysio.co.uk.

8. Cookies & Website Tracking

Our website may use cookies to enhance user experience. You can control cookie settings through your browser.

9. Data Security

We implement physical, technical, and administrative safeguards to protect your information, including secure electronic health record systems and encrypted data transmission.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page with the revised date.

12. Contact Us

For questions or data requests, contact:

Gidea Park Physiotherapy

Highwood Opticians, 89 Main Road, Gidea Park, Romford RM2 6NT

Email: info@gideaparkphysio.co.uk

Phone: 01708 918905