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Refund Policy

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Last Updated: 08/06/2025

 

At Gidea Park Physio, located at Highwood Opticians, 89 Main Road, Romford RM2 5EL, we are committed to providing high-quality physiotherapy services and ensuring our patients are satisfied with their care. This Refund Policy explains the terms under which refunds may be issued.

 

 

 

1. 

Appointments and Prepaid Sessions

 

 

  • Cancellations with 24+ Hours’ Notice:

    If you cancel your appointment with at least 24 hours’ notice, any prepaid fees will be fully refunded or credited to your account for a future session.

  • Late Cancellations (Less than 24 Hours):

    Appointments cancelled with less than 24 hours’ notice may be charged in full. Refunds will not be issued unless exceptional circumstances apply, at the discretion of the clinic.

  • Missed Appointments (No-Show):

    Non-attended appointments without notice are non-refundable.

 

 

 

 

2. 

Packages and Multi-Session Bookings

 

 

  • If you purchase a package or block of sessions and choose not to continue, you may request a partial refund for the unused portion, calculated on a pro-rata basis.

  • Used sessions will be charged at the standard (non-discounted) rate before any remaining amount is refunded.

 

 

 

 

3. 

Treatment Dissatisfaction

 

 

  • We aim to deliver the highest standard of care. If you are dissatisfied with your treatment, please contact us as soon as possible so we can resolve the issue.

  • Refunds will not be provided for completed treatments unless there is evidence of error, negligence, or failure to deliver agreed services.

 

 

 

 

4. 

Private Medical Insurance Patients

 

 

  • If your sessions are covered by insurance and your claim is declined, you are responsible for the full payment. Refunds will not be issued in these cases unless payment was made in error.

 

 

 

 

5. 

Processing Refunds

 

 

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • For payments made by card, refund timelines may vary depending on your bank.

 

 

 

 

6. 

Contact for Refunds or Questions

 

 

To request a refund or discuss a cancellation, please contact:

 

Gidea Park Physio

Address: Highwood Opticians, 89 Main Road, Romford RM2 5EL

Phone: 01708 918905

Email: info@gideaparkphysio.co.uk

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